Using a predictive dialer in conjunction with an auto dialer can increase your contact rate metrics. By using a predictive dialer with an auto dialer for your call campaigns you can begin utilizing channel blending, which is becoming the most effective way to deliver an advertising or marketing message to the consumer and increase response rates.

Recent studies have shown that channel blending is one of the most effective ways to achieve goals for interaction with customers. The primary methods for channel blending consist of a combination of :

Predictive Dialing

Automated Dialing

Email

Direct Mail

SMS/Text Messaging

With the Vioteck hosted dialing solutions, you receive a system that can run both a predictive dialing and automated dialing campaign as well as the delivery of emails to contacts thanks to our web-based technology. One method that has been found particularly effective is to run an voice broadcasting campaign with the auto dialer. Using our easy flash-based interface you can view those contacts that pick up the call during the auto dialer campaign and send your agents in through a predictive dialer campaign to solidify the connection you have made.

If you are looking to increase your response rates and contact rate metrics choose a hosted dialer solution from Vioteck.