by Vioteck Professional on December 7, 2011
The Predictive Dialer from Vioteck has changed how I run my call center for the better and I am so glad that I took the time to educate myself and to sign up for a free account so that I could experience how the system works for myself. When they said I could scale my call center in a matter of hours I didn’t believe it until I saw it for myself. Within 24 hours of requesting set up my system was up and running and we were reaching more contacts than ever before. My agents were able to call 5 customers simultaneously with the predictive dialing system and that was per representative, which increased our productivity by 500% over manual dialing. On top of that my representatives were talking to live people as much as 70% of the time, which I know because the hosted predictive dialer solution also provides real time statistics and graphs in CSV format. Viewing real time reports has allowed me to show my agents what we are doing right and what needs improvement adding to office morale and unity. I have been thoroughly impressed by this system and I encourage anyone who may be reading this testimonial to do as I did and sign up for a free account for the Vioteck predictive dialing system today.