by Vioteck Professional on December 23, 2011
The hosted predictive dialer program is the most effective system for making call centers for efficient. Vioteck gives clients an affordable way to take advantage of this technology and I am personally very glad that I took advantage of signing up for a free account when I did, as I was able to experience this technology for myself and see just how truly amazing it is without ever having to spend a penny. What I like most about the Predictive Dialer is the freedom it provides. Agents get to make use of their own portal, which allows them to manage leads and campaigns easily and has increased productivity by 500% as they can call 5 lines simultaneously, which is a welcome change over having to deal with manual dialing. With the included Advanced Answering Machine Detection that Vioteck has built into its system my agents are on the phone talking to real live customers 70% of the time, and they can drop pre-recorded messages into the voice mailboxes or answering machines of customers that do not pick up the phone call. I have nothing but positive things to share with everyone about the predictive dialing solutions that Vioteck offers.