by Vioteck Professional on December 27, 2011
Once I had started utilizing the Hosted Predictive Dialing Program from Vioteck I couldn’t believe how much of our call center’s potential we had been wasting with out-dated hardware-based systems. Can you believe we were still manually dialing leads and contacts? Anyway, those times of wasted potential are gone as my agents can now dial 5 lines simultaneously per representative and the Advanced Answering Machine Detection eliminates busy numbers, disconnected numbers and answering machines so that my agents can spend their time talking to live customers instead of leaving voice mails. On top of all of that we can leave pre-recorded messages for those clients whose calls go to their answering machine so that they still get our message, we just don’t have to spend our time leaving it. Now if all of our agents are busy on other calls we can also play a message for customers before dropping them so that we engender a sense of respect with customers. I have never seen a system that can do all of the things that the Predictive Dialer from Vioteck can and not only does it have the latest technology it is incredibly affordable. You should really try out this system.