by Vioteck Professional on January 20, 2012
With the Predictive Dialer from Vioteck I was able to set up my call center without any software or additional hardware. Not having to deal with updating hardware and software allows this system to be extremely affordable as well as effective. The easy to use call center platform that Vioteck provided me with also comes with free set up and start up as well as unlimited calling in the United States and Canada at flat, low monthly rates. Not having to worry about exorbitant startup costs, as I would have with other companies, allowed me to increase my profit margin significantly and because I get one low monthly rate per user, my costs have been cut significantly as well. All I needed was phone lines and USB headsets, which I already had, instead of having to switch to new hardware. The Predictive Dialer dials out to 5 lines per available representative and features the ability to play a pre-recorded messages to customers before dropping them if all agents are tied up talking to other customers. The platform is easy for my agents and I to manage and provides real-time statistics. I am very happy with the services that Vioteck’s Predictive Dialer has provided me.