by Vioteck Professional on August 6, 2012
A predictive dialer is the best way to contact clients, customers, consumers, and leads but the way you use your predictive dialer may be changing as a result of a new provision by the FCC.
The Federal Communications Commission has enacted parts of the Telephone Consumer Protection Act of 1991 law that specifically require call centers to receive written permission from anyone they intend to send pre-recorded calls to.
This law has a profound effect on how companies will use a predictive dialing system or auto dialer, especially as it relates to not just landlines but wireless telephone numbers as well.
This law is primarily concerned with telemarketing robocalls, so in many instances if you are working for a political organization, a non-profit group, etc. these rules will likely not apply to you, so you can use an auto dialer to make all of your robocalls as normal.
It is also important to note that with this ruling, predictive dialers can be used generally the same, only permission is required to make the calls first, and this permission cannot be tied to a condition of purchasing any good or service.