by Vioteck Professional on August 15, 2012
When you are looking to buy a predictive dialer there are some questions that you should ask so that you get the right predictive dialer.
1) Are there prerequisites to the system for adoption?
This basically means, “will I have to spend a bunch of money to install and upgrade the system before I can deploy the auto calling technology?” You want a system that won’t require expensive and extensive upgrading or you can expect to pay more than advertised.
2) Is the predictive dialer software resource neutral?
In other words, can you run the system without investing in hardware or software or necessarily even needing to hire a great deal of employees to make the system work. The benefit of a hosted dialing solution is that if you have access to a computer headset you can run predictive dialing campaigns, even having agents work off-site, and not having to worry about expensive servers that require IT support.
3) Can the dialer be easily scaled?
A product that can be easily scaled means that it can handle the growth of your business without having to add additional hardware and software.
4) Can the predictive dialer be deployed immediately?
You don’t want a system that will take months to deploy as this will almost certainly eliminate you from the competition. Hosted dialer systems from Vioteck can be deployed in about 24 hours allowing you to get in the game immediately and be a force to be reckoned with.