Posts Tagged “predictive dialer”
Predictive Dialer for Fundraising
by Vioteck Professional on May 17, 2013
A predictive dialer can help you in a number of fundraising campaigns for charity, political action, and other ventures.
Predictive Dialer for Government Agencies
by Vioteck Professional on May 13, 2013
Most people presume that a predictive dialer is only used for sales calls, but a predictive dialer can be employed effectively by government agencies and a host of other industries too.
New Ruling on TCPA Could Hinder Call Centers
by Vioteck Professional on May 8, 2013
In a recent ruling in Wisconsin, the Telephone Consumer Protection Act could further hinder call centers from doing their job. Currently many businesses and organizations are working with the FCC to change the Telephone Consumer Protection Act and (…)
Business Groups Ask FCC to Define Predictive Dialer Differently
by Vioteck Professional on May 6, 2013
The productivity of many call centers hinges on the use of a predictive dialer. This is why many industries are working to ease current FCC restrictions on predictive dialer use.
Building a Customer-Centric Call Center
by Vioteck Professional on May 1, 2013
More and more call centers are creating new jobs throughout the United States and it will be crucial to their success to understand how to build a customer-centric call center.
Improve Outbound Dialing Campaigns
by Vioteck Professional on April 29, 2013
The most common use for a predictive dialer is to employ outbound dialing campaigns, but how can you improve them beyond just the latest predictive dialer technology? Let’s take a look. 1) Hiring – Your agents will be the (…)
First Contact Resolution with Predictive Dialer
by Vioteck Professional on April 10, 2013
If you are running an inbound call center, one of your primary focuses is first contact resolution. Here is a guide to using a predictive dialer that succeeds in first contact resolution.
Reduce AHT with a Predictive Dialer
by Vioteck Professional on April 8, 2013
Are you looking to reduce the average handling time of your call campaign? These tips will show you how to cut down on AHT with a predictive dialer.
Predictive Dialer Offers Predictive Gain
by Vioteck Professional on April 5, 2013
Compliance is an issue that outbound call centers will have to face sooner than later, but you can get a predictive gain with a predictive dialer that is under compliance.
