by Vioteck on October 18, 2011
I run our city’s call center and we are located in the Midwest. We have had a lot of dangerous and hazardous weather for decades and we have become known for it (“Don’t like the weather? Just wait five minutes!”), but it has gotten even worse over the last few years. Luckily, our city found a voice broadcasting system available from Vioteck, which allowed us to contact our citizens quickly and efficiently.
It has probably saved dozens of lives in the time we have been using it and I shudder to think how thinks may have turned out without it. Just last year we had a terrible snowstorm, which dumped several feet of snow and unlike many other towns and cities were prepared for it as a community. As soon as we received word from the National Weather Service and our local agencies of just how potentially bad the storm might get we immediately broadcasted our message to our residents by telephone thanks to the voice broadcasting system. We were able to reach everyone in a matter of minutes instead of hours or having to rely on the hope that these people were watching television and saw the warnings. Especially helpful was the ability to leave separate messages for our residents in households that speak predominately Polish and Spanish, which was a great function of the voice broadcasting from Vioteck and helped everyone prepare as best as they could.
After the storm when it came to cleanup we were able to broadcast messages to let residents know approximately when we would be coming to plow streets so that they could make plans and have a schedule regardless of the weather. Vioteck has helped our city so much with their services that I had to thank them for their voice broadcasting. Thank you from our community Vioteck.